Privacy policy

Last updated: October 24, 2026

1. About This Policy

This Privacy Policy describes how xuanxieba handles personal information when you browse our store, make a purchase, or get in touch with us.

For privacy questions or requests, email hello@xuanxieba.com.

2. Information We Receive

The information we receive depends on how you use the store. It may include:

  • Contact and delivery details: your name, email address, phone number, and billing and shipping addresses.

  • Purchase information: items ordered, order amounts, payment status, delivery details, and records of returns or refunds. Payment providers process the credentials required to complete a payment.

  • Details you submit: customer support messages, return requests, account forms, and optional subscription information.

  • Technical and browsing data: information collected through our store platform, including IP address, browser and device details, pages visited, cart activity, cookie identifiers, and privacy preferences.

This information may come from you, from your activity on the store, or from providers that help with payments, fraud prevention, fulfillment, and customer support.

3. Why We Use Information

We use personal information to complete payments and orders, deliver purchases, manage returns and refunds, answer questions, and provide customer support. We also use it to operate and improve the website, identify fraud or security concerns, and meet applicable legal, accounting, and recordkeeping obligations.

If you opt in to promotional emails, we use your contact details to send them. You can unsubscribe by following the instructions in an email or contacting hello@xuanxieba.com. You may still receive messages needed to address your orders or requests.

4. When We Share Information

We provide information as needed to Shopify, payment processors, delivery carriers, and other providers that help run the store or support fulfillment, security, and customer service.

Information may also be disclosed when the law requires it, in response to a lawful request, to protect legal rights, at your direction or with your permission, or as part of a business transaction subject to applicable safeguards.

5. Shopify and Processing Locations

Shopify hosts our store and processes personal information when you browse or buy from us to provide commerce, payment, security, and related services.

Shopify and other providers may process information in the United States or elsewhere. Their own privacy notices explain any processing they carry out independently.

6. Cookies and Related Technologies

Cookies and similar tools support store functions such as carts, sessions, saved preferences, and checkout security. Tools provided by the store platform may also help us understand performance and usage.

You can adjust cookies in your browser and use any privacy controls available on the store. Some store features may not work properly if you block certain cookies. Where the store offers privacy controls, you can use them to change your optional cookie preferences.

Email hello@xuanxieba.com if you have questions about cookies or privacy choices.

7. How Long We Keep Information and How We Protect It

We keep personal information for as long as necessary for the purposes described here. Retention periods take account of our relationship with you, order and refund management, legal recordkeeping requirements, fraud prevention, and disputes.

We take reasonable measures to protect personal information, although online transmission and storage cannot be guaranteed completely secure. Please do not send full payment card numbers or account passwords by email.

8. Your Privacy Choices and Rights

Your location and applicable law may give you rights to access, receive a copy of, correct, or delete personal information. You may also be able to opt out of certain processing, including targeted advertising or a qualifying sale or sharing of personal information. Exceptions may apply to some rights.

To make a request or, where available, appeal a decision about one, email hello@xuanxieba.com. We may ask for information reasonably needed to confirm your identity or an authorized agent’s authority.

We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising privacy rights. Where applicable, you may also contact the relevant privacy regulator.

9. Information About Children

If you believe a child under 13 has given us personal information, email hello@xuanxieba.com. We will review the situation and take any steps required by applicable law, including deletion when required.

10. Policy Updates and Contact Details

We may revise this policy when our practices or legal requirements change. A revised policy will show its updated date. Where required, we will give additional notice or seek consent before a material change takes effect.

xuanxieba
159 Wild Wood Lane
Morrisdale, PA 16866
United States

Email: hello@xuanxieba.com
Website: https://xuanxieba.com/