Refund policy

Last updated: October 24, 2026

This policy covers purchases from xuanxieba at https://xuanxieba.com.

1. When You Can Return an Item

You can request a return within 30 calendar days of receiving an item. Eligible requests may concern an item that does not fit, is no longer wanted, arrived damaged or defective, or is not the item ordered.

For a size or change-of-mind return, the item must be unworn, unwashed, unused, and in its original condition. Original tags must still be attached, and any original packaging provided with the item should be included. Please provide your order number or other proof of purchase.

These condition requirements do not stop you from reporting a damaged, defective, or incorrect item or exercising rights you have under applicable law.

2. Starting a Return

Email hello@xuanxieba.com with your order number, the item you want to return, and the reason. If the item is damaged, defective, or incorrect, include photos when reasonably available.

We will review your request, send return instructions, and arrange return shipping at our expense. Please contact us before mailing the item so we can identify your order and arrange its return.

Return address
xuanxieba
159 Wild Wood Lane
Morrisdale, PA 16866
United States

3. Return Shipping and Fees

We pay the return shipping cost for eligible returns and do not charge a restocking or return handling fee.

Standard shipping on U.S. orders is free, so no original standard shipping charge will be deducted from your refund.

4. Inspection and Refunds

Within 3 business days of receiving a returned item, we will inspect it and tell you the result. If we cannot approve the return, we will explain the reason.

For an approved return, we will initiate a refund to the original payment method within 15 business days after approval. The refund includes the amount paid for accepted returned items and any applicable refundable taxes. Discounts are reflected in the amount you originally paid.

Your bank or payment provider controls how long the refund takes to appear after we initiate it. If it has not appeared after your provider’s stated processing period, email hello@xuanxieba.com and we will help trace it.

5. Damaged, Defective, Incorrect, or Missing Items

If an item arrives damaged or defective, the wrong item arrives, or something is missing from your order, contact hello@xuanxieba.com. We will investigate and arrange an appropriate solution, such as a replacement or refund. You will not be charged shipping to resolve an error on our part.

A reasonable inspection to identify the issue does not restrict your rights under applicable law.

6. Exchanges

If you would like a different size or item, contact us first. We will explain the available options and the steps to follow before you send anything back.

When an exchange cannot be arranged, you may request an eligible return and place a new order.

7. Cancellations

To request cancellation, email hello@xuanxieba.com promptly. We will check whether we can stop the order before dispatch. If it has shipped, use the return process described above.

When we confirm a cancellation before dispatch, we will initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact Us

xuanxieba
159 Wild Wood Lane
Morrisdale, PA 16866
United States

Email: hello@xuanxieba.com
Website: https://xuanxieba.com/